From increasing your agents’ productivity, to crunching through performance metrics, to working in sync with other apps that you use, get to the core of your customer service efforts
- Email info@excel3erp.com
- Location 6B Bendel Close, Off Bishop Aboyade Cole, Victoria Island, Lagos.
Agile Helpdesk
For great customer service
Awesome user interface
Track, Prioritize, and solve customer Tickets
Organize your tickets the way you want with the amazing kanban view.
Get an instant overview of your team’s workload and check the status of a ticket based on your custom tailored SLA rules.
Help Desk and Team Commnication
Close tickets. Open happiness.
Excel3 ERP Desk gives your team the best tools to help customers while automating frequent tasks that otherwise take up precious time.
Don’t improvise. Improve.
With Excel3 ERP Desk, identify the right trends and patterns in your team’s efforts, make improvements, and inspire better performance.
One company. One team.
Excel3 ERP Desk helps bring together employees from across departments, to give customers a truly unified customer service experience.
Convenience is key.
When your customers want to reach out, be available for them over a variety of channels—email, phone, live chat, social media and more.
Self-help is the best help.
Equip customers so they can find answers to questions on their own and help their peers in the true spirit of a community.
Your help desk, truly yours.
Excel3 ERP Desk understands the uniqueness of your business, lets you customize and integrate it with other apps.
Instant Remote Support Software. Unattended Remote Access Software.
A remote support software helps you support customers on a remote computer easily through web-based, on-demand remote support sessions. Set up unattended remote access and manage remote PCs, laptops, mobile devices, and servers effortlessly. A few seconds is all you need to establish secure connections to offer your customers remote support solutions.
Connect Remotely. Save time and money.
On-demand remote support
Troubleshoot a remote computer through ad-hoc or on-demand remote sessions with no prior installation. Invitees can also join a session through an email invite.
Unattended remote access
Set up unattended remote access for computers, both inside and outside LAN. Mass deployment options available. Assist support both Windows and Mac.
File transfer
File transfer during a live session will help you send updates, patches, or any type of file to the remote computer. Transfer is completely secure with SSL 256-bit AES encryption.
Customer widget
Get your customer widget and embed it on your website or blog. It enables your customers to join your remote support session easily right from your website.
Reboot and reconnect
Remote access software solution allows technicians to reboot any remote desktop with a single click and reconnect to the session without losing control. You can even reboot in safe mode.
Multiple Monitor Support
Navigate between any number of monitors connected to the remote computer. Assist automatically detects active monitors in use.
Multi Channels, Out-of-the-box.
Get in touch with your customers where they are.
New incoming emails create tickets automatically.
Website Form
Qualify your customers queries with a customizable website form.
Live Chat
Use the Live Chat plugin on your website to instantly engage visitors.
A web conferencing tool for hosting webinars and online meetings
Organize webinars and connect with your leads. Engage them with presentations, polls, Q&A sessions, and get detailed analytics reports. Set up meetings to collaborate with anyone online using audio, video, screen sharing, moderator controls, and more.
Plan and promote your webinar.
Schedule webinars and promote them on your website, community, or blog by embedding registration links. Send email invitations to anyone, add custom fields to your registration form, and assign co-organizers to help you conduct the webinar.
Webinars and Meetings
A single place to influence, educate, and engage your leads.Collaborate better with real-time audio, video, and screen sharing.
Record, replay, and share your webinar.
Record your webinar and store it on the cloud. Watch the recording online, share it with anyone you want, or download it to your computer.
Download webinar analytics.
View and export detailed reports of attendees, registrants, Q&As, and poll participation. Identify and follow up with genuine leads.
Instant and scheduled meetings.
Set up meetings and send invitation emails to participants, or hold instant meetings to connect quickly and make decisions faster. Get notified in advance about who can make it to your meeting, with RSVPs.
Record your meeting
Record meetings, and watch, store, and share them online—or download them for offline use.
Audio, video, and screen sharing.
Connect to audio using your phone or computer. Use toll-free or local dial-in numbers to join meetings from your phone. Transmit video using from any camera device . Share your entire screen, an application, or a monitor, and give participants control of your screen when you need to.
Moderator controls
Control and regulate the course of your meeting. Lock meetings, switch presenters, mute participants, or remove them to collaborate better and more securely.
Contact management software, refreshingly simple.
Excel3 ERP ContactManager is an online contact management software that lets you organize contacts, tasks, and deals in one place.
Have one place for all your contacts.
Maintain your contacts in a centralized address book, and have a unified view of related tasks, notes, and emails.
Track deals, and tasks.
Stay on top of your deals, manage your tasks, and follow up on your to-do items. Categorize everything with Tags.
Bring your team together.
Create, assign custom roles to team members and control who can see what information with predefined user profiles.
Engage via email & social media.
Manage your email interactions. Stay glued with your social media audience and build beautiful customer relationships online.
Use smart templates.
Improve your productivity by using smart task and email templates to share best practices with your team.
Search intelligently.
Quickly find exactly what you want with the intelligent multi-conditional search feature.
Online Forms for Every Business.
Create and share online forms, configure email alerts, and efficiently manage your data with our integrated apps – it’s easier done than said with our intuitive form builder.
Make them yours.
Our form builder, with 30+ field types, customizable themes and templates helps you create just about any form you need.
Create here. Publish anywhere.
Embed forms on your websites, share them privately or go public. With our mobile apps, you can even fill them offline.
Forms with a view.
Create custom reports to sort all your information. View your form’s performance and identify your traffic source right from Excel3 ERP Forms.
Your form. Your rules.
Use conditional logic to trigger different actions. Send out emails, assign tasks, and display thank you pages based on the responses you receive.
All hands on data.
Assign tasks, add approvers, and set access permissions. Bring your team on board to review, edit, and collaborate on data.
Better emails. Better follow up.
Personalize all your emails, send PDF copies of responses, or use form data to create event tickets, contracts, and more.